Privacy Policy
Last Updated: February, 2024
1. Introduction
Welcome to the privacy policy of our website (“we,” “us,” or “our”) which is governed by Flores Lumen SARL. We are committed to protecting the privacy of our users and ensuring the security of their personal data. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or use our services.
Compliance with Data Protection Laws
We are committed to compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This privacy policy reflects our dedication to transparency, accountability, and the protection of your privacy rights.
Purpose of the Privacy Policy
The purpose of this privacy policy is to inform you about:
- The types of information we collect from you
- How we use the information you provide
- Your rights regarding your personal data
- How we protect your personal data
- Any changes to our privacy practices
Please read this privacy policy carefully to understand our practices regarding your personal data and how we handle it. By using our website or services, you acknowledge that you have read, understood, and agree to the terms of this privacy policy.
If you have any questions or concerns about our privacy practices or this privacy policy, please contact us using the information provided in the “Contact Us” section below.
Updates to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our privacy practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this privacy policy periodically for any changes. Your continued use of our website or services after the posting of updates constitutes your acceptance of those changes.
Thank you for entrusting us with your personal data. We are committed to protecting your privacy and providing you with a safe and secure experience when you interact with us.
2. Information We Collect
We collect various types of information from our users to provide and improve our services.
The types of information we collect may include:
Personal data: Information that can be used to identify you, such as your name, email address, postal address, phone number, and date of birth.
Account information: Information you provide when creating an account with us, such as your username, password, and profile picture.
Payment information: Flores Lumen SARL may process payments for products or services offered through third-party platforms such as Stripe or Paypal. While information necessary to process payments, such as credit card details or other payment method information, may be collected by these third-party platforms during the payment process, Flores Lumen SARL does not directly collect or store this information.
Usage data: Information about how you interact with our website and services, such as your IP address, browser type, device type, pages visited, and actions taken.
Cookies and similar technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience and provide personalized content and advertisements.
We may collect information directly from you when you voluntarily provide it to us, as well as automatically through the use of cookies and similar technologies. By using our website or services, you consent to the collection of this information in accordance with this privacy policy.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and managing our services: To fulfill your requests for products and services, process payments, and provide customer support.
Personalizing your experience: To tailor our website and services to your preferences and interests, including delivering personalized content and advertisements.
Communicating with you: To send you important information about your account, updates about our services, and promotional materials.
Analyzing and improving our services: To understand how our website and services are used, diagnose technical issues, and improve the user experience.
Complying with legal obligations: To comply with applicable laws, regulations, and legal processes, such as responding to legal requests and preventing fraud.
We may use the information we collect for any other purpose disclosed to you at the time of collection or with your consent.
4. Legal Basis for Processing Personal Data
The legal basis for processing your personal data depends on the specific purposes for which we collect and use it. In general, we rely on one or more of the following legal bases:
Consent: We may process your personal data based on your consent, which you may withdraw at any time.
Contractual necessity: We may process your personal data to fulfill our contractual obligations to you or to take steps at your request prior to entering into a contract.
Legitimate interests: We may process your personal data based on our legitimate interests, provided that such processing does not outweigh your rights and freedoms.
Legal obligations: We may process your personal data to comply with legal obligations to which we are subject, such as tax or accounting requirements.
We will only process your personal data for the purposes for which it was collected, unless we reasonably determine that we need to use it for another purpose compatible with the original purpose or as required or permitted by law.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The specific retention period for personal data may vary depending on factors such as the nature of the data, the purposes for which it was collected, and legal or regulatory requirements.
We will retain personal data for the duration of your relationship with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights. Once the retention period expires, we will securely delete or anonymize the personal data in accordance with our data retention policies and procedures.
If you have any questions about our data retention practices or if you would like to request the deletion of your personal data, please contact us using the information provided in the “Contact Us” section below.
6. Your Rights
As a user of our website, you have certain rights regarding your personal data under applicable data protection laws. These rights may include:
Right to access: You have the right to request access to the personal data we hold about you and to receive a copy of that data.
Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to restrict processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller.
Right to object: You have the right to object to the processing of your personal data under certain circumstances, such as when the processing is based on legitimate interests.
To exercise your rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.
7. Sharing of Information
We may share your personal data with third parties for various purposes, including:
Service providers: We may share your personal data with third-party service providers who help us operate our website, process payments, provide customer support, or perform other business functions on our behalf.
Business partners: We may share your personal data with business partners who offer products or services that may be of interest to you.
Legal compliance: We may share your personal data to comply with legal obligations, enforce our agreements, respond to legal requests, or protect our rights, property, or safety.
Corporate transactions: We may share your personal data in connection with a merger, acquisition, restructuring, sale of assets, or other corporate transaction.
We will only share your personal data with third parties in accordance with applicable data protection laws and with appropriate safeguards in place to protect your privacy rights.
8. International Data Transfers
Your personal data may be transferred to, and processed in, countries outside of your jurisdiction where data protection laws may be different from those in your country. When we transfer your personal data to other countries, we will take appropriate measures to ensure that your personal data receives an adequate level of protection, such as by implementing standard contractual clauses approved by the European Commission or obtaining your explicit consent to the transfer.
If you would like more information about the safeguards we have in place for international data transfers or if you have any questions about international data transfers, please contact us using the information provided in the “Contact Us” section below.
9. Security Measures
At our Website, we take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures may include:
Encryption: We rely on encryption technology implemented by our payment processing partners, such as Stripe or Paypal, to secure the transmission of sensitive information, including payment details, over the internet. While we do not directly handle the encryption process, we work with trusted third-party payment companies to ensure the security of your information during transactions.
Access controls: We limit access to your personal data to authorized personnel who need to know that information for the purposes described in this privacy policy.
Firewalls: We use firewalls to protect our systems and networks from unauthorized access.
Secure servers: We ensure the security of your personal data by storing it on servers maintained by trusted third-party service providers. These servers are hosted in secure data centers with restricted access. While we do not have our own facilities or servers, we work with reputable providers to safeguard your information.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal data. If you have any concerns about the security of your personal data, please contact us using the information provided in the “Contact Us” section below.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from children under the age of 13. If you are under the age of 13, please do not provide any personal data to us or use our website or services. If we learn that we have collected personal data from a child under the age of 13, we will promptly delete that information. If you believe that we may have collected personal data from a child under the age of 13, please contact us using the information provided in the “Contact Us” section below.
11. Marketing Communications
We may send you marketing communications about our products, services, and promotions if you have opted in to receive such communications. You may opt out of receiving marketing communications from us at any time by following the instructions provided in the communication or by contacting us using the information provided in the “Contact Us” section below. Even if you opt out of receiving marketing communications, we may still send you non-promotional communications, such as administrative messages related to your account or transactions.
12. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience and provide personalized content and advertisements. Cookies are small text files that are stored on your device when you visit a website. They help us analyze how our website is used, remember your preferences, and deliver relevant content and advertisements.
We use both session cookies, which are temporary and expire when you close your browser, and persistent cookies, which remain on your device for a longer period of time. We may also use other tracking technologies, such as web beacons, to collect information about your browsing activities.
You can control cookies through your browser settings and other tools. Please note that if you disable cookies, you may not be able to access certain features of our website or use our services.
For more information about how we use cookies and similar technologies, please refer to our Cookie Policy.
13. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. This privacy policy applies only to our website and services, and we are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our privacy practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this privacy policy periodically for any changes. Your continued use of our website or services after the posting of updates constitutes your acceptance of those changes.
15. Consent
By using our website or services, you consent to the collection, use, and processing of your personal data in accordance with this privacy policy. If you do not agree with any part of this privacy policy, please do not use our website or services.
16. Data Controller
The data controller responsible for the processing of your personal data is Flores Lumen SARL located at 229 rue Saint Honore, 75001 Paris, France. If you have any questions or concerns about our privacy practices or this privacy policy, or if you would like to exercise your rights regarding your personal data, please contact us using the information provided in the “Contact Us” section below.
17. Data Processor
In some cases, we may engage third-party service providers to process personal data on our behalf. These service providers may act as data processors and are contractually obligated to process personal data only in accordance with our instructions and applicable data protection laws. We take steps to ensure that our data processors provide sufficient guarantees to implement appropriate technical and organizational measures to protect the personal data they process.
18. Data Breach Notification
In the event of a data breach involving your personal data, we will take appropriate steps to notify you and any relevant supervisory authorities in accordance with applicable data protection laws. We will promptly investigate the breach, assess the risk to your rights and freedoms, and take necessary measures to mitigate the impact of the breach.
If you believe that your personal data has been compromised or that there has been a breach of security, please contact us immediately using the information provided in the “Contact Us” section below.
19. Data Subject Requests
As a data subject, you have certain rights regarding your personal data under applicable data protection laws. These rights may include the right to access, rectify, erase, restrict processing, object to processing, and data portability. If you would like to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
We will respond to your request in accordance with applicable data protection laws and will provide you with information about the actions we have taken in response to your request, or the reasons why we are unable to comply with your request, within the timeframes specified by law.
20. Automated Decision-Making
We do not engage in automated decision-making processes, including profiling, that produce legal effects concerning you or significantly affect you in a similar manner. Any decisions affecting you are made by human personnel, and you have the right to request human intervention, express your point of view, and contest the decision.
21. Profiling
We do not engage in profiling activities that involve the automated processing of personal data to evaluate certain aspects of an individual, such as their behavior, preferences, interests, or location. If we ever undertake profiling activities in the future, we will provide you with transparent information about the purposes of such processing and any significant consequences.
22. Right to Erasure (“Right to Be Forgotten”)
You have the right to request the erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent for processing and there is no other legal basis for processing. To request the erasure of your personal data, please contact us using the information provided in the “Contact Us” section below.
23. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our privacy practices, or your rights under applicable data protection laws, please contact us:
Flores Lumen SARL
E-mail: kimberly@confidencetodateagain.com
Address: 229 rue Saint Honore, 75001 Paris, France.
24. Additional Information
This privacy policy is designed to comply with the requirements of the General Data Protection Regulation (GDPR), which governs the processing of personal data of individuals within the European Union (EU) and the European Economic Area (EEA). We are committed to protecting your privacy and ensuring the lawful and transparent processing of your personal data.